FAQ

Payment and Shipping

 

We accept payment through PayPal,which also facilitates payment via Visa & Mastercard.
Payment must be made in full and have cleared before items are shipped.
Items that are not paid for within 5 days of purchase will be relisted unless other arrangements with ourselves have been made.

Shipping is calculated at checkout and is based on the weight of the item(s) when packed.

UK Shipping is made within 3-5 working days( in most cases sooner ) via tracked courier. Please advise your telephone number & a safe place at your property that the courier can leave your parcel if you're not in. If you require an item sooner please get in touch and we'll see what we can do!

Returns & Refunds

In the unlikely event that an item is damaged in transit please contact us within 7 days to discuss an exchange or refund.
In all other instances we will do our best to ensure that buyers are happy with their purchase and are therefore happy to provide a refund if the item is returned in its original condition within 14 days of receipt of the item. The buyer will pay for return shipping.

 

 

Rest Assured.

 

We have over 15 years experience in replacement china and pottery & have an excellent track record for packing safely, we always use bubble wrap to protect your fragile items.

 

Condition Grading

Excellent - Near mint condition, no chips or cracks

Excellent used - Slight signs of use, no chips or cracks

Great used - Signs of use, may be seconds, no chips or cracks

Good used - No chips or cracks but signs of use and/or rubbing to gilding/pattern.

Privacy Policy

 

At Replacements and Collectables we are committed to safeguarding and preserving the privacy of our visitors.

 

We will act in accordance with all current relevant legislation, including data protection.

 

This Policy explains what happens to any personal data that you provide to us, or that we collect from you.

INFORMATION THAT WE COLLECT


In running and maintaining our website we may collect and process the following data about you:

 

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
     

  • Information provided voluntarily by you. For example, when you register for information or make a purchase.
     

  • Information that you provide when you communicate with us by any means.

 

USE OF COOKIES


Cookies provide information regarding the computer used by a visitor, we may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
 

Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details by any means.
 

You can adjust the settings on your computer to decline any cookies if you wish. 


USE OF YOUR INFORMATION

 

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

 

  • To provide information to you that you request from us relating to our products or services.
     

  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
     

  • To inform you of any changes to our website, services or goods and products.
     

 

Your personal details will never be given to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

STORING YOUR PERSONAL DATA
 

We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.


DISCLOSING YOUR INFORMATION
 

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
 

  • Where we are legally required by law to disclose your personal information.
                                                                                      

  • To aid delivery of your purchased item(s), i.e  courier company or the Royal Mail.

 

 

ACCESS TO INFORMATION

 

In accordance with the General Data Protection Regulation 2018 you have the right to access any information that we hold relating to you.